Privacy Policy

Effective Date: May 19, 2025

1. Introduction

Powerwise Ink Pumps ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or otherwise engage with us.

2. Information We Collect

2.1 Personal Information You Provide

• Name, email address, phone number, company name, job title (when you fill out a contact or quote request form)
• Billing/shipping address and payment details (if you place an order directly through our site)

2.2 Automatically Collected Information

• Usage Data: pages visited, time spent on pages, referral URLs, browser type, operating system, IP address
• Device Data: device identifiers, screen resolution, language settings
• Cookies & Tracking Technologies: see Section 4 below

3. How We Use Your Information

• Respond to your inquiries and fulfill your requests (quotes, support)
• Process and ship orders, issue invoices, and send order-related notifications
• Improve our products, services, and website functionality
• Personalize your experience and deliver relevant content and offers
• Maintain security, prevent fraud, and comply with legal obligations
• Send marketing communications (with your consent, where required)

4. Cookies and Other Tracking Technologies

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Test new features and optimize performance
• Tailor advertising (on and off our site)

You can manage cookie preferences through your browser settings; however, disabling certain cookies may limit your ability to use some features.

5. Sharing and Disclosure of Information

• Service Providers: payment processors, hosting providers, analytics vendors
• Business Partners: logistics companies for shipping, marketing agencies (with your consent)
• Legal Authorities: when required by law or to protect our rights or safety
• Corporate Transactions: in connection with a merger, acquisition, or sale of assets (with notice)

6. Data Security

We implement administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, or destruction. No system is completely risk-free; please use caution when transmitting sensitive information.

7. Data Retention

We retain personal information only as long as necessary to provide the services you request, comply with legal requirements, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or de-identify it.

8. Children's Privacy

Our website is not directed to children under 16. We do not knowingly collect personal data from minors. If you believe we have inadvertently received such information, please contact us so we can delete it.

9. Your Rights and Choices

• Access, correct, or delete your personal information
• Opt out of marketing communications
• Object to or restrict our processing of your data
• Obtain a copy of your data in a portable format

To exercise these rights, please contact us at sales@powerwiseink.com.

10. Third-Party Links

Our site may contain links to external websites, products, or services. We are not responsible for their privacy practices; please review their policies directly.

11. Changes to This Privacy Policy

We may update this policy from time to time. When we do, we will revise the effective date above and post the new version here. We encourage you to review this page periodically.

12. Contact Us

Powerwise Ink Pumps
2700 West 21st Street
Erie, PA 16506
United States
sales@powerwiseink.com